RETURNS & EXCHANGES
Please follow the return instructions before returning items:
- To ensure for a return, your item is required to be unworn, unwashed and undamaged. It must also be in the original packaging when you received it.
- Return time Frames: We will accept returns for full refund within 30 days from the delivery date.
- Please be careful of makeup, deodorant, perfume rubbing off on items.
- Please retain your tracking number or postage proof of your return package for the convenience of tracing and getting a refund. Shopentoss will not be responsible for loss or damage in transit or handling.
Notice: Returns must be received within 45 days from shipping date. Shopentoss will reserve the rights to refuse a refund if your returns shipping time is over 45 days limit.
TO DO A RETURN
Please refer to the Return Policy to make sure that your return is eligible for a return, then contact our customer service via Yokasta@shopentoss.com to get RMA ID and make a return.
TO DO A EXCHANGE
We do provide pre-paid shipping label for returned products in new conditions. Clients are required to be responsible to download the return shipping and retaining the return tracking number. Shopentoss will not be responsible for loss or damage during in transit or handling.
Please complete your exchange request when booking the return if you would like to make an exchange of order.
Please allow 2-3 business days for us to process your exchange request.
RETURN SHIPPING CHARGES
Shipping charges will not be reimbursed. And Shopetoss will also not reimburse for any amount you paid in shipping charges for the initial delivery of the merchandise.
Refunds will be issued in the original form of payment used to place the order.
It will takes us 2-3 business days to process your returns when it reaches our facility. You will receive a refund confirmation email once your refund is issued by us.
Please note that refunds can take several business days to reflect on your credit card account which is depending on your financial institution. Normally, it takes about 2-5 business days to process a refund into your original payment method. For information about returns and exchange, please reach out by email at Yokasta@shopentoss.com
Mon-Fri 9:00 A.M to 6:00 P.M
Sat-Sun 10:00 to 4:30 P.M